Returns & Exchange

Last updated: OCTOBER 03, 2025

Thank you for shopping with Henry’s BBQ Sauce. We value your satisfaction and want to ensure you have a great experience. Because our products are food items, special conditions apply to returns and refunds.

1. Non-returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened, used, or partially consumed sauces.

  • Products not in their original packaging.

  • Perishable goods past their shelf life.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [7 days] of delivery with:

  • Your order number, and

  • A clear photo of the item and packaging.

Once verified, we will offer either:

  • A replacement product (shipped at no cost), or

  • A full refund to your original payment method.

3. Cancellations

Orders may be canceled before shipping by contacting us immediately at [your contact email]. Once the order has shipped, cancellation is no longer possible.

4. Refund Method

  • Approved refunds will be processed back to your original payment method within [5–10 business days].

  • Depending on your bank or payment provider, the timing may vary.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us within [7 days] of delivery.

6. Shipping Costs

  • If the error is ours (wrong, damaged, or defective product), return shipping is free.

  • If you return an item for other reasons (where allowed), you may be responsible for the return shipping costs.

7. Contact Us

If you have any questions or concerns about these Terms, please contact us at: